monthly data allowance
Services have a monthly data allowance in GigaBytes (GB).
1 GB is equal to 1024 MegaBytes (1024 MB).
Data usage is worked out by adding together everything that is downloaded and uploaded on the
broadband connection. You can use the calculator below to get an idea of what's right for you.
Going over the limit
Usage above the allowance in any month will be charged according to how much extra data has been used.
Home 1, 5, 10, 20 services.
Over-usage is charged at 0.15p per MB (15p per 100MB)
Home 0 service.
Over-usage is charged at 0.23p per MB (23p per 100MB)
Anytime Package and Evening & Weekend Package.
Over-usage is charged at 0.23p per MB (23p per 100MB)
Anytime Saver Package and Evening & Weekend Saver Package
Have a 40GB allowance and no excess charging, but are subject to a Fair Usage Policy.
Checking your usage
We will send an email alert to any customer nearing their limit during a month, and also if they go over it.
To check usage for an account use the my.phone.coop
account information pages.
Switching services
Customers can switch to a different service at the end of any month.
See this page for more information.
How big an allowance will you need?
Try our calculator to see your likely monthly usage:
This is only an approximate guide, for example you may want to add extra usage for other email attachments
you send or receive.
If you intend using Skype internet telephony
then please read this.
BBC iPlayer
BBC iPlayer provides online access to BBC TV and Radio programmes. It has proved very popular.
It is a peer-to-peer service, which means that unless you change the default settings, your broadband connection is being used both to download data for the programme you want to watch or listen to, and to upload data to help the service work. This will consume a lot of your data allowance.
If you install and use iPlayer we strongly recommend that you keep an eye on your usage for the first couple of months. For more information about iPlayer see the BBC website.
As a rule of thumb 30 minute TV programmes on iPlayer are often around 300Mb in size, which could take around 500Mb of your bandwidth to watch as a stream (i.e. to watch 'live', without downloading).
Ordering Broadband:
Please use this checker:
All broadband-only services are 12 month contracts. Broadband & Phone Packages are 18 month contracts. Charges are monthly, in advance. All prices include VAT.
More information for existing Phone Co-op broadband customers
COMPARE BROADBAND PRODUCTS - at a glance product details
BROADBAND SPEEDS - what can you really expect?
MONTHLY DATA ALLOWANCE - how much do you need?
MOVING YOUR BROADBAND TO US - how to move from another supplier
SWITCHING PRODUCTS - changing your monthly allowance
BROADBAND FAQs- about our services
BROADBAND EQUIPMENT - what you'll need
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