Information for Existing Customers

Changing or Adding Services

Anytime and Evening & Weekend Packages.
All Packages are 18 month contracts.

If you are upgrading from an existing contract with us, this will be cancelled and you will go on a new 18 month contract.

Prices shown are for customers paying by Direct Debit. Existing customers can remain on another payment method for an extra £1 per month.

Please be aware that some existing services are incompatible with the 'Saver' packages - more details here.

To move to a package please use the main order form. Start your order here - you'll need to know your customer account number which is in the format 00123456.

Broadband
Home Broadband services are all on 12 month contracts. There is more information here on changing broadband services.

To switch services please use the main order form. Start your order here - you'll need to know your customer account number which is in the format 00123456.

Phone Calls
To add or change your calls tariff please use the main order form. Start your order here - you'll need to know your customer account number which is in the format 00123456.

Adding Line Rental
To move your line rental to us or request a new line, please use the main order form. Start your order here - you'll need to know your customer account number which is in the format 00123456.

Change of Line Rental Features
To add or remove calling features from your line please use this form.

Account Questions and Help

Account Questions

Billing FAQs

Faults with your Phone Line

Moving House